Contacting StarQuest

Please use the methods described in this topic to contact StarQuest Ventures if you have suggestions or need information about StarQuest products.

See the README.HTML file for late-breaking release notes and hints. If you have received an error message, refer to the topic StarPipes Event Codes.

Support

Technical support may be available subject to the prices, terms, and conditions specified in your organization's maintenance contract with StarQuest Ventures, Inc. Before you contact us be prepared to provide the following information:

• Company Name

• Contact Name

• Phone

• Email Address

• IBM Host/Version (e.g. IBM i 7.1, DB2 for z/OS 9)

• SNA Gateway Product/Version if relevant (e.g. HIS 2006, IBM Communications Server)

• Windows Version

• StarQuest Product and Version

• Application/Version (if applicable)

• Exact Error Message (if applicable)

• Nature of your request

Sales and Service

If you have ideas for product enhancements or need more information about how StarQuest products can provide solutions for connecting Windows and UNIX applications to IBM host resources, please contact us via any of the following methods.